Return & Refund Policy

Return and Refund Policy

Effective Date: [31-12-2024]

1. Returns and Exchanges

JillJillStore.in strives to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help. We accept returns and exchanges within 3 days from the date of purchase.

2. Eligibility for Returns

To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging. Several types of goods are exempt from being returned, including [insert any specific exemptions, e.g., perishable goods, intimate or sanitary items].

3. Initiating a Return

To initiate a return, please contact our customer support at vims2023@gmail.com with your order number and a detailed reason for the return. Our team will provide you with further instructions on returning the item.

4. Return Shipping Costs

Customers are responsible for the cost of return shipping, unless the return is due to an error on our part or a defective product. In such cases, we will provide a prepaid shipping label.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment within 7 business days.

6. Refund Timing

The timing of the refund may vary depending on your payment method and financial institution. Please allow sufficient time for the refund to be processed.

7. Exchanges

If you wish to exchange an item, please contact our customer support. We will assist you in placing a new order for the desired item and provide guidance on returning the original item.

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the damaged or defective product. We will arrange for a replacement or refund.

9. Non-Returnable Items

Certain items are non-returnable, including [insert any specific non-returnable items, e.g., gift cards, downloadable software].

10. Changes to the Return and Refund Policy

VIMS ENTERPRISES reserves the right to modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting on the Website.

11. Contact Information

For any questions or concerns regarding our Return and Refund Policy, please contact us at vims2023@gmail.com.